Terms & Conditions

By using our website you agree to the terms and conditions stated here.


All products in stock are usually posted within 3-5 working days. It will then take time for the package to be delivered to you via Correio or UPS, DHL or other delivery company. Working days are Monday – Friday. Special delivery services can be arranged upon request. If you prefer, you are welcome to collect them from our unit, and take the opportunity to have a look on our beautiful range of special crystals. Worldwide delivery will be charged on the final weight of the package. If you are not so sure about how much your parcel will cost, please contact us for more information. We will be happy to help you.

Please be aware that we do not take any responsibility for payments of any duty and taxes you may incur from your country of origin. 

Returns Policy

We will refund or replace any goods that may have arrived at the destination in un-useable or faulty condition or indeed different from those ordered. You have the right to request a refund within seven working days after the day of receiving your goods. If you decide to request a refund please notify us immediately with all the precise information at: bluebirdcrystals@gmail.com